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Frequently asked questions

Accounts, calculations, payments, corrections and keeping your records safe.

24 questions

Can I try FolioPact without signing up?

Yes. Open the public demo with fictional borrowers and loans. It is separate from the private workspace and changes reset on refresh. Use made-up details only.

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Can I record real loans and repayments yet?

Account, workspace and masked bank/cash account setup are available. Live financial posting, document uploads and settlement exports remain restricted pending verification. The financial workflows shown in these guides are currently demonstrated with fictional data.

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Will my records survive refresh or sign-out?

Saved private workspace and bank/cash account records are read from the backend. Verify the saved record after reloading. Demo loan and payment changes are temporary and reset on refresh; they are not permanent live records.

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Can borrowers sign in and see their loans?

Invited borrower access has a gated implementation and is not released. The lender must explicitly share selected agreements with a verified intended account. Required posting, files, transactional email and recovery checks must pass before activation.

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Should I enter my full bank account number?

Use the masked identifier field, for example ****1234. The current form is designed for masked final characters, not full account numbers or banking credentials.

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Can I change an account's currency or lender entity?

Existing account ownership, currency and kind are fixed. Archive the incorrect account and create another with the correct entity, currency and bank/cash kind. Descriptive details can be edited by the owner.

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Is a UTR or bank reference compulsory?

No. An external reference is optional because cash and some international payments do not have a UTR. Use a UTR, UPI reference, cheque number or other bank reference when available. The internal FolioPact voucher is separate.

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Does adding a bank account connect to my bank?

No. It identifies the account in the workspace. It does not request bank login access, fetch a bank feed or send transfers. Automated integrations are a later roadmap capability.

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Can I record a partial repayment?

In the demo, yes. Record the actual amount received and explicitly allocate it among permitted loan components. The allocation cannot exceed the cash received or the applicable balance.

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What happens to an unallocated payment amount?

It remains borrower credit. It does not automatically repay principal or become interest income. Applying existing credit to a loan later is not a second cash receipt; refunding it is a cash outflow.

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How are suspected duplicate payments detected?

For referenced demo cash movements, FolioPact compares the account, reference, exact amount, effective date and event type. A warning requires review. Missing or different references can prevent detection, so reconcile against actual statement movements too.

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Can I receive one currency against a loan in another?

Current posting rules block cross-currency allocations. Account, receipt and allocated loan currencies must agree. Currency books stay separate and no exchange rate is silently applied.

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Does Matched mean the bank verified the payment?

No. In the current demo it records a manual review decision with a reason. Check the movement against your statement. Automated statement ingestion and suggested matching are not enabled yet.

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Why can two loans at the same rate show different interest?

The rate unit, day-count convention, principal basis, effective dates and capitalisation terms can differ. Annual Actual/365 and a monthly percentage are different agreements. Check every term before comparing results.

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What happens to a payment due on the 30th in February?

The due date uses the last day of February, then returns to the 30th in March. You can also explicitly choose the last day of every month.

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Does an amortisation forecast change the loan ledger?

No. It is a prospective plan with stated assumptions. It does not post payments or replace the agreement's contractual collection schedule.

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Does generating a settlement quote close a loan?

No. A quote previews obligations on a selected date and under selected assumptions. It does not post a receipt, refund borrower credit or close the agreement.

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Can I delete or change a posted transaction?

The demo uses reasoned reversals and linked replacement entries to preserve the original history. Corrections can be blocked by later dependent allocations. Live financial correction remains restricted pending trusted posting verification.

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Is there a shared password for adding or deleting transactions?

There is no shared transaction-deletion password. Use your own account and authenticator for private access. Live transaction permissions and sensitive correction controls must be verified before financial posting is enabled.

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What does the audit history show?

The demo shows local transaction activity, reasons and linked before/after details; it resets with the demo. Private Workspace audit history shows server-recorded workspace and account activity. Its displayed/exported recent view is limited to up to 200 records.

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Can I download Excel files or a PDF statement?

The demo offers register CSV and Reports XLSX/JSON exports. Loan statements use browser printing; choose Save as PDF where your browser supports it. Live financial statement exports remain unavailable.

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What if I forget my password or lose my authenticator?

Use Forgot password for an email recovery link. Password recovery does not bypass authenticator verification. A lost-authenticator self-service bypass is not available; use your established workspace support channel for identity-verified assistance.

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Are exports a backup, and can my data be restored?

Exports contain only their included records and are not a full system backup. Hosted backup coverage, retention and restore targets still require operator verification and a tested recovery procedure. Temporary demo changes cannot be recovered after refresh.

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Does FolioPact replace accounting software or file taxes?

It focuses on loan agreements and cash movements. Demo exports can support an accountant's review. Full company accounts, tax filings and a direct Tally connection are not included; country-specific capabilities require their own verified implementation.

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Need a worked example? Browse the step-by-step guides.